If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. I've already spoken to the store manager, I do not want to speak to him again. Wife wore the earrings once in January. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. Rubies, sapphires and emeralds are precious gemstones. I placed an order on December 23 and decided the same day I did not want to make the purchase. 375 Ghent Road, Akron, Ohio 44333, United States. I paid for a jewelry/gold guarantee that is supposed to cover repairs. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, You can contact their customer service team by phone at 1-800-539-0066 or by email at. 327 I contacted my bank for a dispute and Kay finally refunded me my money. On It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Is this your company? Do all rings come in the same size or are there different sizes available? To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Kay Jewelers customer service and expertise. Or exchanged within 30 days at any Kay Jewelers. If youd rather exchange your purchase for something new, great! Please advise if there is anything that can be done to accommodate this inconvenience. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Will I have to pay shipping charges if I request in-store pick up? (Engraving is not available on Kayoutlet.com.). I will be sure to share this with everyone I know. color: #515666; min-height: auto!important; We're Available. they accept all major credit cards, PayPal, and Apple Pay. December 2021 my husband purchase 3 tennis bracelets for Christmas. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. I WAS there at 6 months. Top of the Page, What is your policy regarding conflict diamonds? .owl-carousel .owl-controls .owl-pagination .owl-page.active span { This company was holding a sale on their rings. There can be some limitations, so pay attention. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. I was told they couldn't resize them, which seemed odd for a 'jewelers'. KAY . When I brought it in, they said it would be $450 to repair. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Chat support people have zero idea what they are doing. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. *This includes the labor and materials necessary to set the replacement diamond or gemstone. Granted, it was pre owned, but still. The eligible items for the discount range a lot. Kay.com will not accept the return of merchandise picked up at the store. Click here to get notifications about new complaints of Kay Jewelers. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. I had it insured and it appraised almost 30% more than what he paid for it!! Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. As an Amazon Associate, we may earn commissions from qualifying This profile has not been claimed by the company. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. color. Certain metals such as tungsten and titanium cannot be sized. I had read all the reviews after purchasing, and got really worried. Save up to 10% OFF on KAY Jewelers items. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Let us know in the comment section below! You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Extended service plan: cart reminders from KAY at the cell number used . Top of the Page, What determines the price of a diamond? The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. At Kay.com, they strive to provide the best customer service possible. This company is a SCAM with jewelry. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! * Watches may be returned within 30 days at any Kay Jewelers or kay.com. Signet Jewelers Ltd. - Kay Jewelers. That was not going to fly. I just want to take time to praise Sonya at the Park City Kay's location. Associate then call the manager and was able to find when I was about to leave the store. What is Kay Jewelers return and refund policy? * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. 2023 ForLocations.com All rights reserved. I have spent a ton of money at Kay's because of Chris. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. For more information about reviews on ConsumerAffairs.com please visit our She found the exact ring at another kay store in riverside. I highly recommend this store and customer service representative. Beyond that, he took no responsibility for the monetary loss. Shop the latest and enjoy express delivery and free returns today. It can take up to ten days for this service. We aim to provide readers with the most up-to-date information available about today's consumer products and services. PAY RATE: 620,000 - 840,000 HUF/monthly. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. Salary wasn't the greatest. Corporate Phone Number: +1-441-296-5872. was even willing to spend more & trade up, with a warranty purchase. I went to pick up and the associate could not find my ring- what a mess? I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. I came by with my boyfriend to just look around. It looked like they played soccer with the ring. It's a wedding band. Thank you to the entire staff of the store for exemplary customer service. Desired outcome: Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. Go ahead. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. Platinum is pure metal that is naturally white and much more Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. We bought a bracelet and an Opal ring for my daughter as well. I turned my ring into the kays store on March 9. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This is a great jewelry store to get anything my wife wants. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. I also have a contract that states you will replace any damaged or missing diamond. Please DO NOT SHOP AT KAY'S. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. border: 1px solid #515666; For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. Repair by an Expert. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Now, it has started customer satisfaction survey to collect feedback and improve their service. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. You'll have great cow workers and flexible schedule The diamond in my ring fell out on May 7. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. No, there are no shipping charges applied to orders shipped to a store. Your order will be shipped from kay.com to the Kay store of your choice. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. This is the 2nd employee they have let go that was a wonderful representative. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. What is the customer service policy at kay.com? a:hover { What address can I use? You are offered a chance to save up to 10% OFF. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Click Here to learn how to determine your ring size. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. If you continue Often, support service operators "redirect" customers to the site with a request to first . Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Was told it would be expedited and will be issued within 7 days. Since then I've heard nothing from them. Unfortunately, there are quite a few good reviews about the company's support service. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . 5 Ways To Personalize Your Anniversary Gift. Kay Jewelers customer service. The very next day its 30% off and this store will not give me the additional 5%. Don't hesitate to place an order now. I gave them the ring to have it repaired and they have lost my ring and will not replace it. It was a great relief to have it arrive so soon. The Extended Service . Immediately receive the case number. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. Top of the Page, What is your policy regarding the gold supply chain? I took my jewelry in for inspection and found that the ring was broke. I was told it could take up to 72 hours to hear back from a supervisor.