Our team works to improve housing conditions for tenants renting privately in the borough. We use some essential cookies to make this website work. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. Under the Freedom of Information Act, please can you supply the following information: 1. The council should repair any damage caused by maintenance or building work. Thank you so much. This website uses cookies to improve your experience while you navigate through the website. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Find out how we minimise the impact of doing works in your home. Council tenant rights and responsibilities; Dont worry we wont send you spam or share your email address with anyone. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . You have rejected additional cookies. 2. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Thank you for your patience. change your appointment later if you need to. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. Content and site Copyright Crawley Borough Council 2020. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Your own home. Crawley Borough Council Report to Overview & Scrutiny Commission . This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. Content and site Copyright Crawley Borough Council 2020. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. The pattern element in the name contains the unique identity number of the account or website it relates to. We also use third-party cookies that help us analyze and understand how you use this website. Analytical cookies are used to understand how visitors interact with the website. Crawley Borough Council. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. . This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. But opting out of some of these cookies may have an effect on your browsing experience. crawley borough council housing. Crawley Borough Council. . 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. List First. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. The money owed will be recovered whenever the property is sold in the future. These cookies do not store any personal information. Contact your council if youre not sure. Next . Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Crawley Homes has implemented a new housing IT system. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Housing Options Team Leader at Crawley Borough Council View profile View profile badges . Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. This is a True/False flag set by the cookie. Housing support and other services in the home for elderly or disabled people. How to rent one of our 5000 garages or outside storage cupboards. If you are a tenant, please report your non-emergency repairs online. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Report a repair online The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. To make sure your home is a good working order, we plan buildingmaintenance. Search forforms on myCrawley to request services or report a problem. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Corporate purchasing card services for the London Ambulance Service. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Living in a state of disrepair can have very serious effects on your health and wellbeing. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. LinkedIn sets the lidc cookie to facilitate data center selection. The kind of improvements you can make to your council property depends on the type of tenancy you have. Posted in . The London Borough of Camden Council. Home Housing Housing Search our site Search. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Browsealoud Accessibility News. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The number . Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. This contact information is for council tenants only. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. This category only includes cookies that ensures basic functionalities and security features of the website. Fire safety information for your council house or flat. This is often referred to as filing a compensation claim for despair against a housing association landlord. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. Failure to do so could give you grounds to make council house disrepair claims against them. Home. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. To provide you with the best online experience we use a range of essential site cookies. We will take firm action against anyone who does not allow access for this. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Necessary cookies are absolutely essential for the website to function properly. Apply for HMO licence. 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. If this has not been done, email chcompliance@enfield.gov.uk. Find out the latest coronavirus information on housing and homelessness. These may subsequently be treated as a complaint if we dont deal with the original request. Dealing with a complaint is usually a straightforward process. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. Email *. Repair loan can be awarded up to 5,000 to meet the cost of repair works. These services include waste management,. Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Fire safety All properties should have fire alarms fitted and serviced regularly. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Office 3750 We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. You may have to leave your home if major works are needed on the building. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. All rights reserved. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. Help with preventing and tackling damp, condensation and mould in your home. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Outside of office hours the number above is for. These services include waste management, housing, planning, leisure, taxation, environmental and community services. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. Are you a Council or Housing association Tenant with housing disrepair issues? Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. . You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Previous. Information about ourAnnual Gas Safety check and how to maintain your central heating. All rights reserved. Telephone: 0300 1113000. Homelessness prevention work. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. Please do not leave children under 16 alone in your home while we are working. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Crawley Borough Council has considered your request and decided not to provide you with this information. The Ombudsman service is free and they will investigate complaints in a fair and independent way. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. The latest news in your inbox every week. These cookies will be stored in your browser only with your consent. If wallpaper is affected, its best to remove it and treat the wall. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Map. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Our housing in Havant.
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