I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. If you don't expect any customer service go to this store. They promised a discount. STAY AWAY. Claim your profile to access Trustpilots free business tools and connect with customers. He was very rude and said "you're done looking around get out." Thank you to Daniel and Michael as well as the professional delivery team. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. Unfortunate that they can't work to make customers happy. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Full-Time. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. re: order number 225510 I had been looking for a while and when I found this set I fell in love. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. DO NOT BUY, RISKY. The furniture itself has held up well with 5 kiddos, however the cushions have not. So the took them back and reordered the two chairs. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. We never felt pressured into buying something we didn't want. I do wish companies would standby there commitments and honor what is being sold to the customer. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user We require contact information to ensure our reviewers are real. Have bought several pieces in the past, but never again. I will continue to work with her on future projects. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. Sat, Mar 23, 2013 : 4:55 a.m. I was not told this at order time. I agree with all of the 1-star comments. Create Account Keep me signed in Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. We have purchased gorgeous coffee table after seeing it on floor. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. We also purchased 6 leather:tacked dining chairs recently. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. They are a publicly traded company of over 2 billion dollars. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. DUTIES AND RESPONSIBILITIES 4. I can't say enough about the beautiful furniture and great customer service at Arhaus. All appeared sturdy and well constructed compared to other places I had visited. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. I couldn't be more pleased with this purchase! We have visited many times because we are in the market for a new couch. Yes, all pricing is consistent in stores, in the catalog, and online. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. These are the most beautiful outdoor chairs not to mention incredibly comfortable! Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. A 10% restocking fee will be applied. It is a bad product as it provides them way too much room to deny claims. How do I request a catalog or sign up for email or remove my name from your mailing list? I would not recommend this place. I ordered same table 16 weeks ago, and still no set delivery date! If it's your first time visiting this sign in page, you'll need to create a new account to continue. The retail prive was around $6,000. The salesperson said she had reserved them for me. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. . For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. She has a flare and creative abilities which we appreciated. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Even if you spend thousands of dollars you will not receive any support. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. DO NOT BUY the worry-free protection. Half showed up within a week. work. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. Restocking fee does not apply to Non-Furniture Items as defined above. And I love the way they do customer service from sales to delivery I have no complaints. I need to return the lamp and no customer service rep seems to know how to accomplish this task. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. Daniel Mar has a great eye for color and space. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. You won't be disappointed. Thank you. Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. Your experience can help others make better choices. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! This was to be a birthday gift and I have this junk. We purchased a sectional from the Northpark Arhaus this past summer. Thank you, Arhaus, and the great sales, delivery and customer services teams. Our experience at Arhaus was nothing short of excellent from start to finish. Heather Jester was our guide and inspiration. Better yet, these already-marked-down slipcovers were an additional 50% off. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Simply amazing. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. They sent one email in May to say my order was processing. It's perfect for our Great room. Step 1: Dig deeper by asking the right questions Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io They were delivered yesterday, and three out of the six had scratch marks on the legs. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. It was not listed "AS IS" so I expect all parts to come with it. We are extremely happy with the items we purchased -- top quality and beautiful style. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. that's how i felt and I never recommend to buy furniture from them. Will I receive all of the items on my order at the same time? It was a custom piece so it took quite some time to come in (which was expected). How do I apply for an Arhaus Credit Card? After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. I just agreed to take the wrong color and one brok on delivery. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. Excited for the sectional and living room pieces! Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. Additional information about Delivery & Shipping. We had wonderful service and design consultation thanks to Rebecca Scott. | Read 21-38 Reviews out of 38 Will you share my email, home, or business address with other companies? I ordered lamps and bedding. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. The sales staff is very helpful and non-judgmental (snobby). Design materials that enhance the Arhaus brand and the overall . All pieces look sturdy and well constructed. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. Its total bs. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. Start with a fabric or finish swatch to ensure the perfect choice. The shipping label would only cover the weight of one of the boxes. Ugh. I would not be purchasing from them again and would not recommend them. I also got covers for when it snows here in Colorado. All of the pieces have held up well, despite heavy use. The space has a large open floor plan and I didn't know where to even begin. This is a high end store with dollar store customer service. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. Tracy worked with me and was very pleasant to deal with. She has a flare and creative abilities which we appreciated. Worst customer service Ive encountered. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. You know those sales people that just bug? If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. I love the quality, the color, the comfort we get lots of compliments. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. I recently purchased a dining room set from this store location. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. NO. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. Laurie. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. Company doesn't provideor hidescustomer service phone number. Join the 41 people who've already reviewed Arhaus. My wife and I discovered Arhaus long before we had a house to put any furniture. The package arrived in two boxes. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. Please send all requests to [emailprotected]. Luckily for us, Alyssa, the store manager, took over our account. Like all things you read on the Internet, understand there is no better judge than yourself. Love the pieces and well have them for a long time! I recently purchased a sectional and a table. Tracy has been so professional through out the whole experience. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. Information provided by various external sources. These are merely guidelines for measuring and do not guarantee your furniture will fit. They assist you in every part of the process. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. The. Overall, customers have good things to say about Arhaus and their online shopping experiences. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. There was a mishap and we got a wrong ottoman but customer service eventually got it right. "We Are Very Disappointed with Arhaus quality and customer service. I did so, and they sent a third party furniture repair company. Thank you Tracy. We highly recommend them and will be certain to work with them again. The level of customer service was exceptional. Now I just call her at Arhaus and tell her what I want. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. On the day of the delivery Tricia was there!! The showroom is clean and beautifully furnished. The bedroom set has arrived and we couldn't be happier! It is always a broken promise. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? How do I calculate the delivery fee to my area? After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. They have probably the most interesting and diverse high end furniture range in San Diego. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. It came out absolutely beautiful. On another point the art we have received couldn't have been better packaged and the delivery was great. Posted: February 21, 2023. Beautiful furniture at shocking prices. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. The pros: Beautiful selection of unique, quality dining furniture. I had almost same bad experience as the folks put one star. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. You have helped in making my condo more of a home! I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Here are 8 tips for writing great reviews. They said I would have to contact Arhaus to get the issues solved. Are the prices the same in stores and online? They then promised late August. Loved working with Etta and Chris. This is total crap. Phenomenal store. Daniel approach us and I shared my concerns. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. Thank you to Tricia and Michael for all of the help with our furniture purchases! An old man in his 60's named Tracy was very quick to kick us out for merely looking around. We bought large amounts of furniture from Arhous. We'll be back! Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. After the third time, the concierge suggested that I return the chairs and chose new ones. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. We expect to keep finding more of what we love at Arhaus. No problem with ordering, delivery etc. We have always wanted the "cloud" from RH but to be honest it's not in the budget. So far non of it has fixed our issue. She is smart quick efficient and has a good eye! Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Long wait . See how it all works here. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. You send in pictures and they say nothing we can do. 4,200,070 reviews on ConsumerAffairs are verified. The invoice is very misleading. From looking at other recent reviews on various forums I'm not alone. If you placed your order in a store, contact your Design Consultant. ForLocations, The World's Best For Customer Service Info. That looks normal. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. I chose new ones. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. They have gorgeous unique quality pieces at affordable prices. If you received a UPS Ship Notification email, you may track your shipment at ups.com. You can make them your self quicker and for half the price. This new rep stated she will contact me by the end of the week once she hears from UPS. I was sent a second label that i used for the second box. I never received any paperwork from them confirming my purchase. The furniture is beautiful, current and they have unique things . The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. I had to post a review for Arhaus in University Towne Center, La Jolla. She asked all the right questions of what I envisioned for my new place. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Companies can ask for reviews via automatic invitations. The package is sitting in the lobby of my building and its become an eye sore. The sectional with chaise was made to order. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. We would definitely buy here ! Not sorry, we made a mistake, but denial that they had ever promised me the chairs. We find forgotten antiques and give them new life. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! What a beautiful store! Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. We recycle copper into tabletops and transform tree roots into chairs. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. They arrive twice in the wrong color. After several emails and phone calls over a two-week period, I still do not have a return label. Visit your local store today to schedule your complimentary design consultation! There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. To be added to our postal or email mailing list, sign up here. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. I have contacted customer support to get a refund for the other half of my returned order. Definitely coming back to finish off my home! Find out how we combat fake reviews. After finalizing the design the order went in. Disconnected and unable to reach same rep. 71. I have been an Arhaus customer for twenty+ years. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. These are merely guidelines for measuring and do not guarantee your furniture will fit. A 10% restocking fee will be applied. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables.
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