All rights reserved. If you already have a DreamMapper account but do not remember your Username, please note that your Username is your email address. Sign up for exclusive news and promotions Easily find information and accessories for all your Philips products. One of the more complex aspects of the recall has been creating remediation options for all variations of affected devices. One of the more complex aspects of the recall has been creating remediation options for all variations of affected devices. Those who have Medicare are in a similar case-by-case situation. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. There are currently no items in your shopping cart. Connected. CPAP.com does not and has never sold ozone-related cleaning products. Agree If your product is eligible for extended warranty, first you need aMyPhilipsaccount. To register a product you need: A MyPhilips account Model number Date of Purchase Proof of purchase (optional) Promotion details (if applicable). Please contact your Philips representative if you are in need of a loaner Trilogy Evo device for a patient. Philips DreamStation 2 . December 2022 update on completed testing for first-generation DreamStation devices, Jan Kimpen, Chief Medical Officer, discusses what the test results mean for healthcare providers and their patients, Jan Bennik, Head of Test and Research Program, explains the details behind the testing results. When you provide the Authorization for Collection and Use of Personal Information below, you can use services for improved enhance treatment adherence through this application. While the CPAP recall is a frustrating experience, it does serve as an opportunity to switch up your CPAP equipment set-up so you can find the device that serves your needs best. Receiving party's purpose of use of personal information: Store the collected information If you have any concerns we suggest you contact your durable medical equipment provider or your sleep specialist.Per Philips Respironics, all patients using one of their PAP devices should discontinue use immediately due to the health risks. We know how important it is to feel confident that your therapy device is safe to use. Youcan also upload your proof of purchase, so it is stored safely if you need it for service or repair of your product. Login with your Username and new Password. Apologize for any inconvenience. Our trained service professionals can make sure that the affected foam is completely and safely removed, and that the new silicone foam is inserted correctly. Once set, the device will automatically start at the selected Ramp Plus pressure with all future therapy sessions. In summary, the CPAP/APAP/BiPAP machine supply was already tight and shrinking before the recall was announced. Review of this assessment has determined that exposure to the level of VOCs identified to date for the first-generation DreamStation devices is not typically anticipated to result in long-term health consequences for patients. This effort includes wide-scale, global ramping up of manufacturing, repair, services, supply chain and other functions to support the correction. Can I have it repaired? Please know that your health and safety is our main priority, as we work through this process. High heat and high humidity environments as well as unapproved cleaning methods such as ozone, may also contribute to foam degradation. Select country / language; Breathe easier, sleep more naturally . Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Proof of purchase is a printed receipt from the shop where you bought your item or a pdf document from an online shop. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Please click either Yes or No. Once you have created your account, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. CPAP.com was recently notified by Philips Respironics of a recall for certain CPAP, APAP, and BiPAP devices. Periodically, DreamMapper data is analyzed to determine where improvements can be made to the application and to determine the frequency that functions within the application is used. This recall notification/field safety notice has not yet been classified by regulatory agencies. To register your product, youll need to. On Monday, June 14th, Philips Respironics issued a voluntary recall on nearly all of their CPAP, APAP, and BiPAP machines sold from 2009 until today, with some exceptions. Select your mask type and specific mask model. In that case, your use of the service provided in this application through collection of sensitive information may be restricted. This App uses Flurry Analytics, an analytics service (Flurry Analytics) provided by Yahoo Inc. By transmitting the information generated by the cookie about the use of the App to Flurry, your setting ensures that IP address is anonymized before geo-localization and will be replaced by a generic IP address before storage. Koninklijke Philips N.V., 2004 - 2023. As information becomes available, we will update our customers via email and the CPAP community at large using this blog. We are aware of the concerns raised by this information and we are sincerely apologetic for any disruption of care or inconvenience that may have been a result. Proof of purchase is a printed receipt from the shopwhere you purchased your product, or a PDF invoice from an online retailer. Improvement of our service quality for better treatment adherence by using this application What CPAP machines are on recall? With focusing all capacity on the recall, Houten said that approach has a consequence that we will not be able to serve new customers, so theres going to be a shortage in the field.. Per Philips Respironics, possible health risks include exposure to degraded sound abatement foam and exposure to chemical emissions from the foam material. Always follow manufacturer-recommended cleaning instructions. Dont have one? For further information about the Company's collection and use of personal information, please click the URL below. The devices included are CPAP machines due to issues related to the polyester-based polyurethane sound abatement foam used in its continuous and non-continuous ventilators. There are many reasons people choose to purchase a CPAP machine outright, even if you have health insurance. You will be using Bluetooth to transfer your therapy results to the DreamMapper app. After careful analysis, we issued a Recall Notification in the US and a Field Safety Notice in other markets. If the product does not perform after following the FAQs & troubleshooting steps. When you provide the Authorization for Collection and Use of Personal Information below, you can use services for improved enhance treatment adherence through this application. Additionally, Philips Respironics suggests patients review the age of their devices, as they are typically recommended to be replaced after five years of use. It is important to note that the tested DreamStation devices were not exposed to ozone cleaning. Additionally, we remind both customers and patients to review the age of their BiLevel PAP and CPAP devices, as they are recommended to be replaced after five years of use. This means you can set the Ramp Plus presusre once and there is no need to restart it each night. The Dream Family offers innovative, comprehensive sleep therapy technology like: . In June 2021, after discovering a potential health risk related to the foam in certain CPAP, BiPAP and Mechanical Ventilator devices, Philips Respironics issued a voluntary recall notification. on the latest safety communications from the FDA. Product Support: 800-685-2999. You can create one here. Enter the captcha characters. 2. On June 14, 2021, Philips Respironics announced a voluntary recall for certain CPAP, BiLevel PAP, and Ventilator Devices due to two issues related to deterioration of the sound abatement foam used in these devices. Philips Respironics DreamStation AutoSVPlease Note: Philips has stated there are possible risks to users related to the sound abatement foam used in certain Philip's sleep devices currently in use. We recommend you upload your proof of purchase, so you always have it in case you need it. Since solutions for the recall are almost as personalized as individual pressure settings themselves, its important to have a discussion with your doctor as soon as possible to determine the next steps. 2. Philips Korea Corporation (hereinafter the "Company") values your personal information and complies with applicable laws and regulations for personal information protection, including the Personal Information Protection Act. Purpose of Collection and Use of Sensitive Information Philips Respironics is initiating its repair and replacement program in other countries and expects the program to be underway in most markets by the end of September 2021. 2. For those who cannot currently afford new equipment but who have been encouraged to continue their sleep apnea treatment, weve included a few solutions at the end of this article that we hope can be beneficial to you. Selected products Please visit mydreammapper.com by clicking the Login button above. If you continue using your device, please note that ozone is referenced by Philips Respironics as a potential contributing factor to degraded foam. Register your product and start enjoying benefits right away. The foam that is used in some devices to reduce sound and vibration showed signs of degradation (damage) and chemical emissions. The issue is with the foam in the device that is used to reduce sound and vibration. Due to technical reasons, we are currently not supporting registrations for medical devices like CPAP and BIPAP. We will continue to take any actions Philips Respironics or the organizations governing them approve relating to this recall as quickly as we are able to execute them. SignUp or Login here For any therapy support needs or product questions please reach out hereto find contact information. Both the DreamStation CPAP and DreamStation 2 CPAP Advanced include an identifiable Therapy ON button. Please note that it is important that you only use approved cleaning methods for our devices and masks, as unapproved cleaning methods such as ozone may contribute to foam degradation. For us to send you a replacement device, we will first need to get your prescription settings from your current device and then we will load those into your replacement device. Koninklijke Philips N.V., 2004 - 2023. Consultation with health care providers about using an inline bacterial filter with ventilators, which may help to filter out particles of foam, as indicated in the Philips recall notification, which also notes limitations of this option and areas of caution. FDA Green Lights Repair and Replacement Program for Philips DreamStation Recall, How do I know if my device was recalled?, a process he said would likely take a year, helpful guide to finding a low-cost CPAP machine. The Company may provide a part or all of your personal information to a third party to facilitate the work. Register your product and enjoy the benefits. As new information and options become available to help our customers we will switch our operations accordingly. Then you can register your product. Bluetooth pairing and data transfer Once you have created your account, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. I O Create a new password following the password guidelines. Those risks include but are not limited to headaches, nausea, irritation of the eyes, nose or skin or potential cancer . If you are a patient who has been affected by this recall, do not try to remove the foam from your device. We know that you are eager to find out when youll receive your replacement CPAP, BiPAP or Mechanical Ventilator device. Click Save. Cancel. Philips Respironics is the leading provider of innovative solutions for the global sleep and respiratory markets. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. 6. This is a potential risk to health. In the article, Dr. Barone discusses the risks of abruptly ending treatment versus using a recalled device. This process should take about 10 minutes to complete, but may vary based on internet speed or device used. My product is not working. To register your product, youll need to log into your MyPhilips account. Since the news broke, customers have let us know they are frustrated and concerned. Following two rounds of comprehensive customer and patient outreach, Philips Respironics has reached the vast majority of the installed base in the US resulting in the registration of approximately 2.6 million devices in the country. Don't have one? When you provide the authorization for collection and use of personal information below, you will be informed of various information about recent news and events via text message or email. Philips Respironics Chief Executive Frans van Houten said, Were going to put all our capacity to focus entirely on replacing and repairing these units, a process he said would likely take a year. If your prescription has expired, its worth considering a home sleep testwhich lets you complete a sleep study from the comfort of your own bedto renew your prescription. Please review the DreamStation 2 Setup and Use video for help on getting started. For further information about the Company's collection and use of personal information, please click the URL below. We are advocating on your behalf to get quicker updates and more information about the situation as it evolves. Click here to register a device affected by the recall of certain Philips Respironics Sleep and Respiratory Care devices. For patients with an Android (Android version 7 or higher required) or Apple (iOS version 10 or higher required) mobile device, please download the DreamMapper mobile app from your respective app store. Continuing to use an affected device, if a patients health care provider determines that the benefits outweigh the risks identified in the recall notification. We stand by, ready to help Philips Respironics technologically or logistically if needed to quicken getting help to our customers. What can I do with a My Philips account? Purpose of Collection and Use of Personal Information Based on the extensive testing and analysis that we have done over the past 18 months working with five independent certified laboratories, as well as third party experts and physicians - we now have a complete set of results** for the first-generation DreamStation devices. Optional items: Email address and mobile phone number In compliance with Philips instructions and standard recall practices, CPAP.com is not replacing recalled products with current stock nor issuing refunds for past orders. We have developed a comprehensive plan to replace the current sound abatement foam with a new material that is not affected by this issue and have already begun this process. Providing DreamMapper with the mask that you use for your therapy will allow us to assist you in obtaining good mask fit. You are about to visit the Philips USA website. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. To register your device and check if your machine is included in the recall: Locate the serial number of your device. All rights reserved. Connect your DreamStation Your DreamStation has built-in support for Bluetooth which will connect to your mobile device and transfer your therapy results. Keep in mind that the CPAP recall is an ongoing situation, so information from your health insurance provider or Medicare may change. Philips Respironics will continue with the remediation program. A patient no longer needs to tap a Ramp button every night to start at the desired pressure. Questions about registering, signing in or need any otherDreamMapper support? We are partnering with clinicians and business customers throughout this process to ensure were doing all we can to help you and your healthcare needs. 2. All rights reserved. As a reminder, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process. What information do I need to provide to register a product? You are about to visit the Philips USA website. If you are a patient who has been affected by this recall, please do not try to remove the foam from your device. For further information about the Company's collection and use of personal information, please click the URL below. Unlike the DreamStation CPAP device, the DreamStation 2 CPAP Advanced device features the Ramp Plus feature where a user can select a comfortable start pressure. As a result, testing and assessments have been carried out. Each day more information becomes available. If you allow us to use this information for marketing purposes, we may send you marketing messages based on your device model. Philips Korea Corporation (hereinafter the "Company") values your personal information and complies with applicable laws and regulations for personal information protection, including the Personal Information Protection Act. We recommend you upload your proof of purchase, so you always have it in case you need it. Luna 2 CPAP Review: How Does It Compare to the DreamStation? Please be assured that we are treating this matter extremely seriously, and are working to address this issue as efficiently and thoroughly as possible.