Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Thanks to all authors for creating a page that has been read 52,013 times. The Utah-based firm announced on LinkedIn it Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. WebStubhub, Inc. operates as an entertainment ticket agency. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. In February of 2020, we sold StubHub for $4 billion. Jeff Zwelling TBD. In 2017, eBay enabled $88 billion of gross merchandise volume. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. San Francisco, CA 94105 USA. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. Corporate Phone Number: 1-415-222-8400. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. It's often the quickest way to sort something out. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. Joo Almeida D'Ea Head of Integration Office. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email My Secret to the Success of Amazon? Our RSS feed includes all eBay news articles published on this website. Enjoy! Pro tip: Each number appears to go to a different department. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. WebStubHub is an American ticket exchange and resale company. Alternatively, you can send us an email at Founded in 2,000 and with presence in over 40 WebHow To Contact StubHub Corporate Office Headquarters. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. His digital chapbook, The Internet, was also published in TL;DR Magazine. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Buy Sukhinders Book! Terms of the deal are not being disclosed. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Musk Made a Mess at Twitter. The implications for my own role at StubHub were uncertain. Restrictions apply. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available Luckily, weve compiled (and tested!) StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. Lots of answers to questions are in our FAQ. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. WebOUR PARTNERS. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. Stubhub serves customers worldwide. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. 3 if you sold tickets already and have an issue. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Being OK With Spectacular Failure. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Joel Santirso Senior Product Manager. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. By signing up you are agreeing to receive emails according to our privacy policy. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. In March, the entertainment industry crashed. Choose Possibility: Take Risks and Thrive (Even When You Fail). We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Built In is the online community for startups and tech companies. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. Come join us to plan your next live event experience! 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Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. To subscribe, click on the button below and copy the URL into an RSS reader. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ This article has been viewed 52,013 times. Suite 1 Avon, NY 14414. info@quicklees.com Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. If you buy through links on our site, we may earn a commission. Check out, All tip submissions are carefully reviewed before being published. HEADQUARTERS. Evaluating all of these factors, I agreed to join the company. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. Oscar Ferruz Director of Supply, Primary and Operations. Our RSS feed includes all eBay news articles published on this website. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. Find startup jobs, tech news and events. Alternatively, The more I learned about StubHub, the more excited I became. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. Ticketbis makes it easy for users to attend events all over the world. Will His AI Plans Be Any Different? Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. wikiHow is where trusted research and expert knowledge come together. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. The Company offers tickets for live sports, music, and theatre events. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Arnaud Collin Global Head of Marketing. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. Does StubHub have live chat? He was thrilled to be buying his old company back fourteen years after hed left it. This article was co-authored by wikiHow staff writer, Eric McClure. If a crisis like this had hit us earlier, wed have been in better shape to weather it. Eric Baker Founder. Singh Cassidy will be based in StubHubs San Francisco headquarters. the exact pickup location and times. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. Enjoying This Built In Excerpt? "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. All rights reserved. Stubhub, Inc. operates as an entertainment ticket agency. Field Operations and Last Minute Services. Surviving wasnt easy. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. It Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. Find contact information here. Open our virtual assistant, click on "Contact form" and let us know how we can help you. Within nine months of my arrival at StubHub, thats exactly what happened. Being OK With Spectacular Failure. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties.