We arrived in Houston for a one month stay, and I realized that we needed to order these transponders. Learn about Harris County Toll Road Authority culture, salaries, benefits, work-life balance, management, job security, and more. Will I still have to pay for pending toll charges? Customer service is terrible. preview. var checkSSL = function() { The call center hours are as follows: Monday - Friday, 7:30 a.m. - 5:30 p.m. Saturday, 8:00 a.m. - 4:30 p.m. HCTRA's Customer Service call center can be reached at (281) 875-3279. } #jb-user-account-nav>li.active>a { Ability to use calculator, having above-average mathematical skills. Managing your EZ TAG account just got easier. Were proud to be a part of the following organizations: There are currently no related jobs. Logos and other trademarks within this site are the property of their respective owners. Ability to speak and type at the same time. .hmg-jb-alert-info .hmg-jb-alert-link, .hmg-jb-alert-success .hmg-jb-alert-link { If you continue, you agree with our policy statement. Houston, TX 77040. Click the link in the email we sent to to verify your email address and activate your job alert. } TheHarris County Toll Road Authoritywould like to remind customers tologon tohctra.organd make sure your EZ TAGaccounthas a positive balance and your license plates are up-to-date. Job Description & How to Apply Below. To reload the account, a User can simply take the Reload card to any participating retailer and reload using cash or debit. When a Users balance gets low (around $5), BancPass automatically sends a text message to the mobile phone number on file to alert the User of a low balance. The office staff are helpful, polite, encouraging. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Deactivating your tag only means that you will no longer receive tolls posted to your account from the date and time you deactivate the account. No minimum balance required. Where We Are a Service Provider. You'll need to update your log-in credentials. Customer Service. Why isnt my app updating my tolls? Corporate Headquarters CSC has an average consumer rating of 3 stars from 24 reviews. Learn more in our Cookie Policy. Everyone is always so nice and helpful when dealing with the staff at Resource. You may notice that you have taken trips that have not posted to your account yet. TX You may visit their website or send an email request by clicking HCTRA Email Support. 9 followers 9 connections. background-color: #376d7d; Chicago, Illinois. If you enjoy assisting others, you will enjoy being a Call Center Representative for the Harris County Toll Road Authority. Contact Us. Reload using credit online or through the phone app. Optional For Hilton Honors related questions or issues. Always responds quickly with answers to any questions. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Start-up and Commissioning Director - Water and Wastewater, RPA & UIpath Project Manager - Immediate Joiner, Per Diem Sterile Processing Technician Some Weekends Required - Einstein Montgomery New Rate, starpower Associate Director, Influencer and Entertainment Marketing, Executive Assistant - Kiewit Nuclear Solutions, See who Harris County has hired for this role. For all customer service requests, including paying tolls, disputes, toll rates and account information, please contact the Harris County Toll Road Authority. They understand our culture and the positions we have open and provide candidates the fit it well. Last Modified May 6, 2020. | Wilshire North Houston Hours/. Ability to comply with the Harris County Personnel Policies and Procedures and the policies of the County Attorney. Are you logging into your TxTag account for the first time on our new website? Answering inbound calls and assisting callers with EZ Tag questions. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Log in to manage your EZ TAG account . 3rd Shift 11pm-7am Non-Bilingual or Bilingual. This Is How You Can Easily Access The www hctra org login. Track correspondence sent, received, or requiring further action in case management system. Please click on the link to begin. For security reasons, we do not allow the name, driver's license number, tax ID, and/or company name on the account to be changed online. 77401 if (jQuery.url('protocol') != 'https' && jQuery.url('hostname') == jb_url_lower ) { The Harris County Toll Road Authority (HCTRA) customer service call center and administrative offices will be closed Monday, January 18, in recognition of Martin Luther King Jr. Day. Lead Customer Service Representative at Harris County Toll Road Authority Missouri City, Texas, United States. Beginning March 14, the Harris County Toll Road Authority (HCTRA) will have updated Customer Service call center hours to better serve our customers. Our Customers are organizations such as federal, state, local, tribal, or other municipal government agencies (including administrative agencies, departments, and offices thereof), private businesses, and educational institutions (including without limitation K-12 schools, colleges, universities, and vocational schools), who use our Services to evaluate job . Toll Operators have different rules, laws, and requirements for driving their roads. Registering your License Plate provides a backup means of identifying your vehicle if, for example, your transponder fails. Due to COVID, the state stores are closed, so the only choice was to order them online and wait for them to arrive in the mail before activating them (Im spoiled by the system in Florida, where you can buy a Sunpass at Publix and immediately activate it online - the opposite of the system in Texas). Shifts: (Full-time) Hours: Monday-Friday eight (8) hour shift (between 7:00 am-6:00 pm) and Saturday 8:00 am-4:00 pm + additional weekday off, Sunday off-5-day work week Contract no end date If you enjoy assisting others, you will enjoy being a Call Center Representative for the . The only fee you will pay BancPass is when you choose to reload your account. + EZ TAG phone number . Provide an atmosphere and environment conducive to the intellectual, physical, social, and emotional development of students. The Harris County Toll Road Authority (HCTRA) operates toll roads within the Greater Houston Metropolitan region through the use of EZ TAG. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Unauthorized or improper use of this system may result in administrative disciplinary action and civil and criminal penalties. Place/answer phone calls to the customer answering EZ Tag questions. Proficiency with technology and tools such as Windows 10, Microsoft Word, Excel, Outlook, Adobe Acrobat Software, PowerPoint. I ve enjoyed working with my recruiter, and if I have any questions they are there to help. Please allow 24 hours for a customer service agent to respond to emails. You are about to be logged out due to inactivity. The person in this role uses standard office equipment such as computers, printers, scanners/copiers, and phones. background-color: #376d7d; What If I have a violation or pay-by-mail notice in the mail? DONATE NOW! If you missed a toll while driving a rental vehicle, please contact your rental car company to make a payment. Occasional ability to work extended hours to accommodate case load demands. These essential cookies may also be used for improvements, site monitoring and security. 2/14/2018. Use the EZ TAG lanes today! No you cant registration is done at the tax office in Harris county you can register pick up your toll tag at the toll authority office or handle other matters regarding the toll system, 1855 S Sam Houston Tollway Houston, TX 77060. Position requires ability to work in a very structured environment with a diverse workforce. In recognition of Independence Day, HCTRA customer service call center and administrative offices will be closed Friday, July 3. Business operations will resume Monday, July 6. Your job seeking activity is only visible to you. Job Description Collections Violations Dept. Please read this page for more information on HCTRA.org's language translation. Reach out to the HCTRA team using the information below. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Sign in to create your job alert for Customer Service Representative jobs in Houston, TX. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. Copyright 2023 College Recruiter, Inc. | Privacy Policy | Terms of Use, This is an invitation from Resource Staffing to take the HCTRA E-Skills Assessments by clicking on the following link: https://es.eskill.com/es/quiz?testId=fa6db38336b6cb07, The assessment will begin only after you've logged in and read the instructions, Before you begin the assessment, please verify your settings by clicking on the "Check Your System Settings" button on the assessment Login page. doxo is not an affiliate of Harris County Toll Road Authority. If you need assistance, please contact Customer Service. Last Modified May 6, 2020. } Join to view profile Harris County Toll Road Authority . No endorsement has been given nor is implied. Mon Friday 7:30 AM 5:30 PM. HCTRAreserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. The tag ID number is matched to an account and the amount of the toll is debited from the account balance. Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Wasn't able to add my car due to an unspecified error. You may change your License Plate number using the BancPass phone-app, or by calling: 866-978-5061. Funds are available immediately and you may drive the road after reloading. .hmg-jb-mobile-footer-nav>li>a { .hmg-jb-btn-primary.active, .hmg-jb-btn-primary.focus, .hmg-jb-btn-primary:active, .hmg-jb-btn-primary:focus, .hmg-jb-btn-primary:hover,a.hmg-jb-btn-primary.active, a.hmg-jb-btn-primary.focus, a.hmg-jb-btn-primary:active, a.hmg-jb-btn-primary:focus, a.hmg-jb-btn-primary:hover { I have worked here for over 3 years and I have the utmost love and appreciation for this company. Join to view profile . Since 1989, we have been bringing employers and job seekers together in a variety of industries and positions throughout the greater Houston area. established on your HCTRA.org log in. For example, if a User wants to reload $20, the User will be charged $22. Full Name. BancPass service fees may also apply. 3,107,130 Active TxTags as of March 1, 2023. Must be able to utilize a headset and computer terminal while navigating through multiple computer systems to input and retrieve information. Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. } } var queue = $LAB Please check with other tolling agencies directly for questions about their policies and programs. Please sign up for, https://cdn.haleymarketing.com/templates/62660/logos/logo.png. when I called back in to make the payment I was met with a horrible customer service rep that treated me so bad I had to just ask . Free customer service/helpdesk job search site: HCTRA Assistant Dispatcher 1st and 3rd Shift job in Houston Texas, USA. Post customer service/helpdesk jobs for free; apply online for / HCTRA Assistant Dispatcher 1st and 3rd Shift job Texas, USA. English Spanish (Espaol) Vietnamese (Ting Vit) Chinese () Filipino (Pilipino) French (Franais) Arabic (). View News Archive. E-Mail: [email protected] Website: Visit Harris County Toll Road Authority Website . You Will Find Thewww hctra org loginTop Links Here. TxTag has launched a new website to make it even easier for you to manage your account. Where are my transactions? If you get a violation or pay-by-mail notice believe it to be an error, send an image of the notice tosupport@BancPass.com. For roadside . . For roadside assistance, please . Purchasing and activating the BancPass Toll Sticker does not relieve you of your violations or pay-by-mail bills. Everyone is always so nice and helpful when dealing with the staff at Resource. Free mobile app available on Google Play & Apple App Store, Never miss a due date with reminders and scheduled payments, Pay thousands of billers directly from your phone. color: #376d7d !important; Check your account activity. Meeting daily, weekly, and monthly production objectives. To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. https://sprod-m.hctra.org/FAQs/What_is_a_Toll_Violation#! Haddington, Scotland, United Kingdom. For questions regarding METRO HOT Lane toll charges, contact HCTRA Customer Service at 281-875-3279. BancPass can dispute these violations on your behalf as long as your account was in good standing, and the proper license plate was registered to the account, at the time of the violation or pay-by-mail notice. Get started today. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time. .hmg-jb-bg-primary { Purchase your BancPass Toll Sticker online or at participating retailers. BancPass and PlusPass will work on ANY toll road in the states where they are available! This is not just an issue for BancPass customers but all customers who drive the particular roads that are delayed. Pay and Career. document.write("