In this situation, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not us. The provisions of the Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to Regulation (EC) No 392/2009 (together The Athens Convention) applies to your cruise as well as the process of getting on and/or off the ship. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately. Celebrity Cruises' cancellation . If our "best price guarantee" results in a decrease in the guest's cruise . If you use our website to build your own package (see question In General Information What is a build your own package?), add components to a standard cruise only or standard fly/cruise package, you may be required to pay a higher non-refundable deposit. I did a search on Celebrity site and this one as "final payment". From overseas, additional call charges may apply). I logged onto Celebrity, pulled up my reservation and realized that my final payment due date was July 1,. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. So that we may assist as much as possible, you must tell us about the problem as soon as possible. However, we cannot accept any liability in respect of any changes which result from circumstances outside our control (see section 5.10 below) or which do not have a significant detrimental effect. Some flights will involve a change of aircraft. Please note that flights may only be purchased as part of a package and with a Celebrity cruise. In this situation, providing we are given not less than 7 days notice in writing of your wish to make the change, we will permit the name change. The prices shown in this brochure show from prices. While onboard, drones must be stored safely in the stateroom. Where possible, you will be advised of any significant changes to your confirmed itinerary before departure from the UK see section 5.5 below. Where there is a flight element to your booking this will be protected by virtue of our ATOL protection (see above). Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Celebrity cruises. See also sections 4.3, 5.2 and 5.6 below. . Matches and normal lighters are allowed onboard. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. If any details appear to be incorrect, you must inform your travel agent or your Personal Cruise Specialist if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). If you wish to travel on a particular carrier, flight routing, if your departure and/or arrival date differ from the standard flight inclusive package, a Custom air fee of 20 per person may be payable along with any additional costs and charges incurred by us or imposed by the airlines. Company Information Celebrity Cruises Inc. doing business as Celebrity Cruises is a subsidiary of Royal Caribbean Cruises Ltd, a registered Liberian company with principal place of business at 1050 Caribbean Way, Miami, Florida, (company Number C-59735). Please note that your booking will be re-priced in-line with the up-to-date business and price rules and a new confirmation invoice will be issued. 2.1 What about valuable or important items? ** FOR TRAVEL AGENTS ONLY **Celebrity Central www.celebritycentral.co.uk is our easy to use travel agent website. Any liability, including environmental damage from drone usage is the guests responsibility. You may then be left at any port or place at which the ship calls without us incurring any liability. make the full payment by the December 31, 2022 deadline. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. To make sure you know about the visa requirements for your destination, please go online to www.visacentral.co.uk/celebritycruises. For the safety of our guests and crew, there are certain items that are not allowed on board. Please note that there may be a visa requirement for your cruise, particularly if you are visiting countries in the U.S, Asia, the Middle East, China, India, and Australia. Each country-specific page has information on vaccine recommendations, any current health risks or outbreaks, and factsheets with information on staying healthy abroad. Your table number will be confirmed in your stateroom at the start of your cruise. A. Unless you book and pay for an upgrade, you will fly economy class. Please advise us at the time of making a booking of any relevant information we should be aware of and in any event we request that, if you will need special assistance, you complete the Guest Special Needs Form that will be sent to you with your Confirmation Invoice and return this to us without delay so we can assess your requirements. If you do not wish to use ABTA services, the EU Online Dispute Resolution Service or the dispute is not resolved as a result of using their services, you may go to court. Due to the utilization of GAP and TCs, the final payment may be submitted net of commission. To ensure a healthy sailing, we request that guests complete a questionnaire at check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person. Enquiries should be sent to Customer Relations Department, Email: customerrelationsuk@celebritycruises.com. If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). For ships originating in North America, the minimum drinking age is twenty-one (21). We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. IMPORTANT: A violation of Celebrity Cruises Guest Behaviour Policies are cause for appropriate corrective action, including confiscation of improper materials or items, ejection of the guest from the ship or refusal to allow you to travel on or termination of future cruise bookings. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. As part of this policy, Disney Cruise Line is temporarily extending final payment until 60 days before sailing for all guests who have unrestricted stateroom categories booked. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. We will inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. In the case of damage, destruction, delay or loss of luggage, if we or the airline prove that the damage, destruction, delay or loss was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his rights, we and the airline will not be liable for the damage, destruction, delay or loss, to the extent that such negligence or wrongful act or omission caused or contributed to the damage, destruction, delay or loss. We both agree that any dispute, claim or other matter arising out of or in connection with your contract or your holiday with us will only be dealt with by the Courts of England and Wales. ("NRDB") cancelled prior to final payment due date will receive a future cruise credit ("FCC") in the amount of the deposit minus a $100 per person . If you do not have access to the Internet, please see your travel agent or contact your Personal Cruise Specialist if you have booked direct. . Advice on making a complaint is available at www.caa.co.uk. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. Please note: It may not be possible to confirm your flight details at this point. Expand. If in our reasonable opinion or the reasonable opinion of the ships Master or doctor, you are or appear to be unfit to travel for any reason or a risk or danger to yourself or a danger to others or behave in such a way as to cause or likely to cause danger, upset or distress to any third party or danger to property. (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. 8.Title: Visio-BES Org Chart March 2022 DRAFT.vsd Author: GForman1 Created Date: 3/28/2022 4:37:11 PMThe VI Guidance establishes a step-wise evaluation procedure to be used in conjunction with other DTSC guidance. However English language will always be used onboard all of our ships for any onboard announcements, onboard programs and menus. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type. If a problem cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your return to Celebrity Cruises Customer Relations Department, Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. You must also give us details of any relevant insurance coverage you hold. Fake Celebrity Instagram MessagesInstagram. Final payment of the balance must be received at Royal Caribbean's offices at least 75 days prior to the sailing date for 1 - 4 night cruise vacations and 90 days prior to the sailing date for 5-night or longer cruise vacations. The limit of our liability for death and personal injury for non - shipping incidents is limited to 400,000 SDRs (approximately 379,000). For guests making bookings onboard any of our ships, different cancellation policies may apply. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. On ships departing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) (a minor) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorised person* who is over the age of eighteen (18). If airfare payment is due prior to the cruise payment schedule, you will be advised at the time of booking. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. We make every effort to ensure the content contained in our brochures and on our website is accurate. Connecting UK domestic flights are also available from a selection of regional airports. This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. That typically can be done while you are on with them to confirm the receipt of the email. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. Please note that any payment you make to us using a debit or credit card will be settled via a bank in the U.S., and therefore your card issuer may choose to apply a foreign settlement fee. You can get a provisional replacement certificate (PRC) if you need treatment abroad and do not have a card. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. You must also give us details of any relevant insurance coverage you hold. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. Posted August 3, 2010. 5.8 What is your limit of liability towards guests? We may record calls to our call centre for quality and training purposes. 1. Here's how to cancel or postpone a cruise due to COVID-19. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. If these are found, they will be confiscated. These sailings are known as Immersion sailings and this means that the product will be tailored to the local market onboard in terms of language, food and entertainment. Learn how to make payments, view your booking details, make changes to your booking, and more. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. If you fail to supply full and accurate details within the time-limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). Guests who hold other nationality of passports should check with either VisaCentral or with the relevant embassy of each port of call. We strongly recommend that you supply the personal details for all guests (including full names, dates of birth and passport details) through our Online Check-In process as soon as possible after the booking is made, as this will help us ensure we can issue all flight and cruise tickets in good time. If the value of the Future Cruise Credit covers the full deposit amount, no additional funds will be owed until the Final Payment due date, at which time any cruise fare balance and taxes/fees must be paid using another form of payment. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us within 14 days of such cancellation. Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. 5.12 What other conditions apply to my holiday. . We promise not to levy a surcharge within 30 days of the start of your holiday. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Please refer to the terms and conditions of your debit or credit card for details. Celebrity Cruises' terms and conditions set out differing rules based on the length of the cruise, fare type, as well as country specific variations, which can be a lot to decipher. The holiday will only be cancelled on the date we receive the i cancellation. They will advise you on how this information can be provided or verified. In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday. Any increased non-refundable deposit payment required will be advised to you at the time of booking. Please consult your travel agent or us directly for deposit, payment, cancellation and other information. If you book a cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. You should receive a confirmation invoice and an ATOL Certificate if your holiday includes flights issued by the travel organiser showing that they are responsible for providing all elements of your holiday. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion). For all standard cruise only and standard fly/cruise package bookings you make with us, you must pay a non-refundable deposit of 150 per person. Ships' Registry: Malta and Ecuador. We will of course do our best to avoid any changes that will have a significant detrimental effect on your last confirmed itinerary. Some airfares may require full payment at time of booking, which may be non-refundable. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Pfeil On the one hand, Emin Alper burning days is a low-key but revealing account of the resurgence of . In this event, you will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. If you would like to bring a motorised wheelchair or scooter on board you must complete the Guest Special Needs Form we provide with your Confirmation Invoice and then send it to our Special Services department by email at specialistservicesuk@celebritycruises.com at the time of booking to provide the dimensions and battery type as limitations may apply and we may not be able to accommodate this request. A letter can be legally affirmed or notarised by a practising solicitor, notary or commissioner for oaths for a fee. If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. If you're looking for more information on how to change a potentially impacted trip, please visit our Customer Service Portal. Just be certain to have the rep email an updated booking confirmation showing the payment and $0 balance due. If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. 5.4 What about advanced or delayed sailings and changes to the itinerary? However, neither we nor the airline will be liable if and to the extent that the destruction loss or damage resulted from the inherent defect, quality or vice of the luggage. Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Please note that guests who are Elite and above within our Captains Club loyalty scheme are entitled to one free change per booking. Guests under the age limits above will not have alcohol returned to them. Escape to the Caribbean this winter to some of the world's most unforgettable tropical destinations. In order to process your booking, we need to collect certain personal details from you. The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. The booking transfer fee is 75 per guest which is limited to the first two guests on a booking, therefore any additional guests on the booking will not be charged as well. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. You must ensure that you are using an up-to-date brochure when you book your holiday. You will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organisers Licence numbered either 10486 or 10372. We will do so as soon as we become aware of the error. . Information on health is also contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices. 5.7 What is your liability towards guests? Key rights under Directive (EU) 2015/2302 shall be available for your review at, https://www.celebritycruises.com/gb/eu-package-notice/key-rights, GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES, It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (Guest Conduct Policy). If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts . Some guests may be aware that the baggage allowance is 20kg but may not be aware that they are allowed one bag only at 20kg. Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. Checked on line 0 balance to pay. Except where expressly permitted by the Data Protection Act 1998 or the General Data Protection Regulation (as applicable) and any associated legislation, we will only deal with the personal details you give us as set out above unless you agree otherwise. Royal Caribbean Cruises Ltd. do accept all major credit cards. Occasionally we may also be forced to cancel a U.S. back to back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary (see Frequently Asked Questions, What about Consecutive Cruises?). For further information please contact Celebrity Cruises. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a . If you book a fly cruise package holiday with us directly via our UK website, we shall provide you with a Confirmation Invoice and ATOL Certificate (Package) via email as soon as you have booked. If you feel that any of the activities mentioned, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such activities. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services.