He also faces fines of up to $250,000 for each count and mandatory restitution in amounts to be determined by the court. It is essential to note the item ID found in the message you received about the removed listing. They are sold without the usual numbered certificate that is included with every "perfect" product and may even be marked "imperfect". New here? I now have to go through the process of rejected the charge on my credit card. For Mercari, these items include: Disclaimer: this is not the complete list, so be sure to keep updated with any changes in Mercari's prohibited item policy. How to ship on Mercari will depend on which of the four methods you selected, but in any case its very intuitive. I went through paypal to get my money back. So they have denied my return and refund request. If you receive a notice about an indefinite suspension, Mercari has banned your account. I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? Mercari takes about 11-12% of the sale and refunds you for the deposit once they decide that your item is real. E-cigarettes, e-hookahs, or other vaporizing instruments that contain Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. Hey Bob, I have had very good experiences with Mercari so far. I have the legal right to do so, although Mercari tries to say different in their contract. Apart from that, their mobile app has been downloaded over 100 million times worldwide, of which 50M+ are from the U.S. alone, and has been rated 4.8+ on the App Store and 4.5+ on Google Play Store. Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. Its DEFINITELY NOT WORTH IT for any Decent Seller. Amazon I never used just because I dont really like Amazon as a company. I have not done any buying or selling on the web,. That is a counterfeit bag. You can sell almost anything on Mercari! Fool me once I guess! After refusing to refund my money for a item that turned out to be broken I reached out to the mercari team. I attempted to work with the seller and received no response. Both parties should keep some of these commonly prohibited conducts in mind: In the event that you engage in any of these prohibited conducts, your account may be suspended or terminated. You can access your listings at any time by going to your profile then go to Selling and finally to Listings. Thanks Erica (and Julie) for posting/sharing your experience. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Avoid sellers whose listings lack enough details about their items. If you've received a warning message from Mercari because you've listed a prohibited item or engaged in any prohibited conduct, then be wary because this can lead to temporary suspensions, account restrictions, or termination, depending on the severity of the warning or number of prior warnings received. games, Advertisements or listings for objects being sought, Items you do not currently have, or that are on order, or will be I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. the ones that favor the sellers are kinda don't have much buyer. I purchased a pair of boots on the Mercari site that were list mens size 9. Learn more here: http://pages.ebay.com/seller-center/listing/create-effective-listings/vero-program.html#m17-1-tb1. Your email address will not be published. To make a long story short, mercari cancel my item. Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari . or selling lottery tickets and pull tabs. Authenticity guidelines - Mercari: Your Marketplace Authenticity guidelines Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari. Every time I try to sell the page you have reached 600. Try to use as much natural light as you can, and a neutral background. The correct course of action would be to destroy the bag and throw it in the trash. Hey I'm Arslan, the guy behind Ecomsay. Mercari a complete scam for buyers. they made their choice to basically say screw you, we aren't helping you anymore, we are just going to suspend you and give the guy the money because it's the easiest and safest route for the company to take. I went to customer service and essentially was shut down telling me there was nothing they could do. Save yourself some real money and buy on eBay. LUCKILY, I did not mark the item delivered only by pure chance. Customer Service did nothing but give me a run around for weeks and weeks. With this method, you buy shipping yourself through a major carrier, or from a discount shipping website like Pirate Ship (its the best discounted shipping service Ive used). Ive found this feature to suggest prices on the low end, and therefore prefer to come up with the price myself. This is a great option if you have a lot of items and you dont have time for thinking about the price of each of them. (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. Once submitted, sellers will have 24 hours to provide feedback and/or accept the buyers return request and if the seller didnt respond to the buyers return request, they will be refunded by Mercari. I think its a pretty reasonable fee considering you have instant access to millions of shoppers along with other seller benefits. However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. The practice of selling "seconds" is a well established tradition for manufacturers to recover some of the cost that has gone into producing an imperfect or damaged product, rather than having to destroy an otherwsie perfectly serviceable product. The second time the buyer canceled it on the 3rd day but no reason provided. ', Press J to jump to the feed. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. You have four delivery options during the listing process. I paid $135+shipping for the hair. I provided all the details to Mercari and they didnt further investigate the seller. Bob Taylor (Keep on Punching). They have ZERO support. I had the same exact issue. Testifying about the crisis, Pinal County Sheriff Mark Lamb told Congress to "stop saying the border is secure, because the border is . Nothing another read through wont catch. My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. I only buy and sale luxury items any medium. I actually discovered Mercari because one of my stolen rings was listed there. Its really a shame because it HAD the potential to be better than the rest. Because it was the weekend, I was not able to take the photos. I have the know how and they owe me $69 I am no victim and never will be. Once there, theyll scan your QR code, and then print the shipping label and paste it on your package. Ill definitely stay away from this site due to everyones feedback. Its less important how the packaging looks, and more important how protected your item will be in transit. Heavy, bulky items. Just wanted first to thank you for your comprehensive but clean explanation of Mercari. Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. I then saw they relisted the same item with a 20% discount. If you want to save the most (usually a few extra dollars), use Ship on Your Own. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. I've actually been contacting them everyday for the last week. Huh? This fee is charged based on the item price for a completed sale and is applied to all forms of payment received from the buyer. However, for this kind of situation, this is the path that we have to go through, based on our market guidelines. ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. to see if the package showed up. Then Mercari suspends them, even if the items were real. Measure your clothing item. Hi, Mercari sounds like a big scam site! Easy as that. Taxidermy, wet specimens or trafficked materials (such as ivory or shark Otherwise, register and sign in. So far, I have been happy with my purchases. What happens if you sell replicas? Again MERCARI IS NOT SAFE. Never used Mecari but had two fraudulent items charged to my card. Be sure to explain in detail what the issue is and provide images and if applicable. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. I would not do business with them even if I could save a ton of money. The Mercari Local option is one of my favorite parts of the platform. Millions of people use the app to buy and sell new and used items, making it a great platform to make extra money. There is a scam in process. It also did not have as much memory or hard drive space as advertised. or activity that in general: The list of Prohibited Items may be updated from time to time at Mercaris When cross-selling you can tap into the benefits of all of them and supercharge your selling potential. I find it hard to believe the seller could have received the package without any tracking updates so the package seems to be lost or stolen. knives, knives that are concealed or hidden within other objects, or are They just want money from sells, they make too much to stop it. They will hold your money until it gets to you. If you had some problems with the buyer be honest: your experience can help another seller decide if they want to work with that person. I feel as if I have been scammed not only by the seller, but Mercari too! THAT is outrageous to buy something and NOT have the customer service to make it right. To get unbanned, file an appeal by reaching out to customer service to get your account back if you think Mercari made a mistake. Digital items - any items where the order is fulfilled electronically or One transaction was perfect. Until I proved I had stopped the dispute my account was frozen. There is no buyer protection and we will not be buying anything there in the future. The seller kept asking me if I would like to cancel. Hi Jennifer I was scammed by a seller on Mercari. After this last step, youre ready to list it! Heres a reward in the form of a 10% discount code on your first month ofCrosslist (add during check-out). That goes both way. I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. This could include: "Imitation Apple earpods" Can you sell replicas on Mercari? (I think they should improve this functionality of Mercari). I brought a coach purse from Katherin Aucoin. made of materials that cannot be detected with a metal detector. Its your call, but if you want to maximize your stores conversion rate, its best to add some more info about your product here. They are the worst. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. When I purchased a knock off Louis Vuitton at an estate sale, I was told it was authentic. In addition to the seller fee, there is also a payment processing fee, which is $0.50 plus 2.9% of the sale. If you provide the exact measurements of an item, buyers will feel much more comfortable making a purchase. You can also throw in a photo of yourself wearing it, and list your own measurements too. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. I have personal experience with buying something not as described. Im downsizing and thinking of online selling but didnt know much about it or this site. Exactly no not as easy as that! It is not a safe platform for buying. I just want to protect people like that. mens and womens clothing is very popular, Social Security Number or Tax Identification Number, Some form of government-issued identification. nicotine or are associated with tobacco or nicotine usage, Items used for identity theft (such as account credentials, user login Think you dont have anything worth selling? I thought it was strange the buyer asked no questions. You can easily learn as you go. ), Items that promote racism, hatred, violence, and discrimination, Sexually explicit items (ex., Sex toys, and fetish items), Products that contain a virus, malware, or spyware, Stolen goods - if the purchased item is reported as stolen, you may receive a demand for the return of the possession from the victim, and the item may also get confiscated according to the regulations of the Code of Criminal Procedure (Act no. So much confidence in technology is sickening. One of the marketplaces that you may be looking at is Mercari. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. And it was not cheap. cosmetics (any ingestibles): Listings or items descriptions that offer miracle cures such as "cancer The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. The unfortunate part is there is no real way of contacting and talking to the compliance team. They need to really fix their flagging system. Here are the 5 elements for Mercari listings: Mercari is a barebones selling platform. This is fraud and theft protected by a big platform. However, if you are found guilty, then you will need to say goodbye to the marketplace. If you are selling collectable items, or expensive items, do not use Mercari. Now that you know their marketplace guidelines, lets get to know their policies. All we did was to buy a product off of the Mercari platformwe were required to create an account. Hello Julie if possible can you share, the outcome of your experience. I have been in constant contact with Mercari and received the following: