I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Wisecars does not own any physical locations or offices. As with any amendments, just scroll down to the bottom of this page and create a support ticket. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. Here are 8 tips for writing great reviews. Very easy process and had the best price on the internet. Get our top coupon codes directly to your inbox. I read other reviews from this company after this had happened and that is a common . Never ever use Wisecars. Please note, making a new booking may result in the change of the Car Rental Company. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Wisecars is an independent travel broker who does not represent any particular car rental company. It is highly recommended to call the police even for the smallest of damages. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. All this experience and expertise is aimed to ensure you get the best experience. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Please note, we only delete personal data on the request of the individual. 21 helpful votes. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Your browser settings can be set to inform you before receiving a Cookie. This information must be sent via email and give Wisecars the relevant details of the incident. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. %title% %offer% Tbb. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Powered by. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Your voucher is normally issued 48 hours before the pick-up time. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. In peak periods this may not be achievable. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Wisecars will process your cancellation refunds in 7 days. Wisecars believes in protecting your privacy. Yes. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Minimum age requirements on larger cars may also be higher at some locations. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Only persons listed as drivers on the Car Rental Agreement can drive the car. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. If you have any questions, please feel free to contact us. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . In most locations, the minimum renting age is 21 years. You have a guaranteed booking with us and with one of our trusted premium suppliers. Your voucher is normally issued 48 hours before the pick-up time. Alternatively, just sign in or register using your Google or Facebook account. It is one of the scummiest business models I have ever seen. So you can bag the best deal with total flexibility to change your plans if you need to. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Wisecars Protection Package ensures that you are protected should anything go wrong. There might be differences based on offers. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. We do not delete personal data on the request of a third party. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. There might be differences based on offers. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Please note, making a new booking may result in the change of the Car Rental Company. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. All rights reserved. Free cancellation up to 48hrs before trip. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. In all these cases, you will receive no refund of the money you have paid. I had questions about requirements of car insurance. rj vlemnyt. What's Wisecars' cancellation policy? Due to this protection, it cannot be read by any third party. You will find the telephone number in the Car Rental Agreement. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. When you rent a car, you will usually need deductiblecoverage. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Email Protect your account with two-step authentication Send code They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. If additional information is required, the process may be extended for another 28 calendar days. Please note, it is your responsibility to provide all the above-mentioned documents. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. To improve our service and website, we may use small data files known as Cookies. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Wisecars is an online vehicle rental broker. He explained to me patiently and clearly. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. available for purchase from the car rental company, or. If you cannot find the confirmation email, please contact us via our website. Honestly, never use third-party companies to rent a car. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. The price is at end only a quarter of thee rate! Even a basic insurance. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. If you are late for your pick-up, you could lose your car. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Great service! When picking up the car, every driver must present their licence. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. If this is the case, it will be clearly stated on your voucher. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. 1 Previous_Golf_5959 2 mo. Amendments can only be made up to 48 hours before the pick-up time. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. We at Wisecars put together a list of the most important information travelers often miss. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Your contract for car rental will be between you and the Car Rental Company. This one doesn't really need an explanation. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. 2023 Wisecars. Wisecars cannot amend the drop-off time once the rental has already begun. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! The Car Rental Company must give its consent to repairs and replacements. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. Your rental credit will expire after 2 years. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. Companies can ask for reviews via automatic invitations. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). It is entirely up to the Car Rental Company whether they decide to do so or not. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Please note, under no circumstances is the fuel included in the rental price. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. You may also add additional drivers at the rental counter when you pick up your car. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. No way has this company got 4.5stars. 2023 Wisecars. All bookings include free cancellation up to 48 hours before the pick up time. Surely it's illegal in USA to drive with no insurance. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. If you choose to pay for the service using a credit card, your credit card details are not stored by us. You can also find this information on the confirmation voucher. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Wisecars does not take responsibility for partners response times. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Email Protect your account with two-step authentication With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Amendments can only be made up to 48 hours before the pick-up time. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Trustindex ltal hitelestve. Please inform the car rental company straight away if your rental car gets damaged. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. ONWise users may obtain an online cancellation quote through our contract administration platform. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Wisecars does not own any physical locations or offices. You will have to leave a deposit for the fuel. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Cancellation Protection can be purchased only at the time of booking and is not refundable. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. provided by the customer's credit card company. Use small print to hide from truth. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Please note that all additional drivers must also show a valid driving licence at pick-up. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. The use of our website signifies your acceptance of these Terms of Service. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Dear Sara,Thank you for contacting us! We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. This is the second time we have booked with Wisecars and had amazing service. Wisecars employs limited use of cookies for your safety and does not store any personal data. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Amendments can only be made up to 48 hours before the pick-up time. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. The rules that apply to the main driver also apply to any additional drivers. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Due to this protection, it cannot be read by any third party. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Cancellation Protection can be purchased only at the time of booking and is not refundable. In that case, please contact your bank for additional details. I reached out to Wisecars, who were really understanding of the issues I encountered. I will give you a five star rating. Cancellation Protection can be purchased only at the time of booking and is not refundable. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Your voucher will clearly state the address of your vehicle supplier. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Garantljuk, hogy minden rtkels vals. The Car Rental Company must give its consent to repairs and replacements. Experience right now is good only just booked will have to wait to see when I pick up the car. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. www.wisecars.com. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Mr. Mateusz. Trustpilot is assessing this review in accordance with our flagging process. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Please make sure you return the vehicle to the same rental company from which you collected it. What's Wisecars' cancellation policy? You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Some of this include complete insurance and others do not include it at all.