The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Liveops exists to improve peoples lives, and this extends into the agents that connect with your patients and members. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. Flexibility. You can also manage cookies in your browser settings. Login here. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. The cons are being able to work in your own home. Also shoutout I recommend both new and veteran agents watch this entire video. Its our approach to providing the most exceptional customer service agents a business can find. Your connection to your customers/clients is the most important part of your job. This means you can choose when, where, and how often to work! We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Flexibility. Username / Email. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. There is absolutely no paid training. Go Further; Marketplace. Their consistency, professionalism and customer service are unparalleled in the industry. The freedom of an entrepreneur. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. My only issues with liveops is the pay amount and the delay in receiving my pay. Their consistency, professionalism and customer service are unparalleled in the industry. Sign an Independent Contractor Agreement. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. You get to dictate when and how often you commit to providing services. Empathetic agents understand the need for compassionate responses to sensitive medical questions and will meet your customers needs in a safe and secure environment. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. The background/credit check requires a $45 processing fee paid directly to our vendor. Set your own schedule to work around your life. Create success for our clients by working cross-functionally to build strategies that maximize program results. Your customers deserve the best at every touchpoint. To accept cookies continue browsing as normal. You can also manage cookies in your browser settings. Agent Sign-In. Earning potential. The ability to create your own schedule is one of the best perks of being an Independent Contractor Agent with Liveops. Save my name, email, and website in this browser for the next time I comment. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. There are no benefits, no vacation pay, no paid training. To find out more, read our Privacy Policy and Cookie Policy. The pay is great and is based on talk time. Attack Protection. The average Liveops salary ranges from approximately $21,667 per year for Virtual Assistant to $181,757 per year for Software Engineering Manager. Explorerecent.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Sign-On: Liveops Agent Services LLC Site. 1099 Independent Contractor offers no benefits, Paid by the minute. Youll have the opportunity to help thousands of people live their dream of owning a successful home business. Learn how. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Agent Login. From answering difficult questions to help protocol compliance and retention, Liveops virtual agents ensure a high-quality experience in a safe and secure environment. Pros. Our omnichannel support solutions allow our agents to meet your patients in their preferred communications channel. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Director of Customer Care, healthcare organization. Sign an Independent Contractor Agreement. Job Work/Life Balance. Compensation . To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. Want to become a Liveops agent? Conducting inbound/outbound customer service calls. Returns the exact phrase match within quotes. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. Copyright 2023 Okta. Note from the editor: The author, Shelly Strom, is a longtime freelance . Copyright 2023 Liveops, Inc. All rights reserved. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Managing multiple systems, programs, and screens simultaneously. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. The only downside is (and it hasn't always been like this) but they have been over hiring and you may find yourself vying for the hours to make a living. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Online continuing education and CPE course catalog for insurance professionals, CFP, CPA, Enrolled Agents, and Tax Preparers. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Message & data rates may apply. This login is to access our Shiftboard online scheduling and people management system. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Liveops: Flexibility. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Good pay, ability to make your own schedule. We would like to show you a description here but the site won't allow us. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. So how much can you earn? You may also receive performance-based pay or other incentives. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Main hustle or side gig its all up to you. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Copyright 2023 Liveops, Inc. All rights reserved. Want to build your own integration and publish it to the Okta Integration Network catalog? With Liveops agents, your patients will receive high-quality experiences from a knowledgeable professional. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Earning potential. VirtualFlex solves for that. They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings. Sign an Independent Contractor Agreement. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Push either the users Okta password or a randomly generated password to the app. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Liveops Okta. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation LiveOps agents are required to use a corded telephone with a compatible headset. Link Okta groups to existing groups in the application. Please update your browser to the latest version on or before July 31, 2020. 3,309 Following. Director of Customer Care, healthcare organization. Liveops agents are certified on your program and procedures, so they can be a go-to resource for your members. Password. Also the hiring process is long and it's unpaid. Liveops regularly hosts well-attended, agent-focused events. About Liveops. The world class support of Liveops and unparalleled access to world-renowned clients. However, once applicants become agents with LiveOps, agents agree and consent to allow LiveOps and its affiliated companies to gather, maintain, and use for its benefit statistics, analytics, and information from agent's call volume, detail and performance. VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. From professional services to documentation, all via the latest industry blogs, we've got you covered. Innovate without compromise with Customer Identity Cloud. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Knowledge Base. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. If you love helping improve peoples lives we want you to work with us. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. I have children who are active in sports, so it allows me to be there when they need me. to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portals downloads page. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Hard to get in contact with managers for help. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Support. Remember me. Improving Peoples Lives. Liveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. View our background and credit check requirements here. Autonomy. Login. Liveops Nation agent news. Community. Excellent company! Creates or links a user in the application when assigning the app to a user in Okta. During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you dont need to bring on seasonal agents. Im also a nurse. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. It's a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. The workplace culture is amazing. Earning potential. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Headquartered in Scottsdale, AZ, with expansive remote opportunities, Liveops is a collaborative environment filled with smart, motivated team players. https://explorerecent.com/is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. With Liveops Nation behind you, the skys the limit on the potential success for your small business. We've been making work and life more flexible and rewarding since 2000 when we pioneered a different way of thinking which produced the virtual on-demand workforce. Log-in to the worlds easiest to use Learning Management System This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Liveops flexible model means you can scale up or down as necessary to service planned and unplanned events such as an expanded label or FDA approval. We create better outcomes by seeking out and integrating diverse perspectives. Log in. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. I like to help people. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. When unexpected events occur like global pandemics health needs can rapidly change. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. If not, reach through the comment section. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. GM Regional Customer Care Operations, major utility. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Passwordless. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Dorm Decor Ideas || Explore Detailed Information. Your patients health is your top priority. Your email address will not be published. FLEXIBILITY AT SCALE. Flexible. great training and continued support. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. As of July 18, 2022, all certification courses are FREE. Welcome to Liveops Agent Services LLC Shiftboard Login Page. Without a doubt, they are the most organized company weve ever worked with. Copyright 2023 Liveops, Inc. All rights reserved. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events. We use cookies to improve your experience on our website. Our virtual, home-based agents are modernizing the contact center world through unmatched talent and flexibility. I trust them and look forward to a deeper partnership in the future. They want right-time. Our scalable platform lets agents define their availability. Are you an employee? When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Or, sign in using: Login using Okta. Thank you for sharing your experience with everyone! This app integration supports Single Sign-On. Employer Matching Opportunity, 100% Employer Paid Life Insurance This means you can choose when, where, and how often to work! Push existing Okta groups and their memberships to the application. Certification courses provide the learner with critical knowledge related to the client and call types, as well as how to deliver a successful customer experience. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Creatively solving problems. We call the agent community Liveops Nation. This te. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Sign an Independent Contractor Agreement. Join the teams that work behind the scenes to make Liveops one of the most innovative companies in the virtual contact center space, including client solutions, IT, program development, workforce management and everything that goes into making our solutions stand out. Fully remote, hybrid, and freelance opportunities at Liveops provide "unparalleled flexibility and work-life balance." Previous openings have been posted in . Learn about Liveops Enterprise Solutions Click Here . Import the user attribute schema from the application and reflect it in the Okta app user profile. Build a thriving work-at-home business providing remote customer service for top brands. Enjoy the freedom and flexibility of being your own boss. Hope, the above sources help you with the information related to Liveops Agent Portal Okta. Liveops energizes agents through rewards and recognition. Liveops exists to improve people's lives. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. National and Local Networks, 401(k) (Traditional and Roth) We call this agent community Liveops Nation. 2-4 weeksMost training is 2-4 weeks. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. You can also manage cookies in your browser settings. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Weve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matterscustomer loyalty. Health doesnt have open hours. Liveops experienced agent network can deliver services when you need them, including days, nights and weekends. Copyright 2023 Liveops, Inc. All rights reserved. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. Liveops appeals to an agent profile with the soft skills and life experience that align with patient populations and understand the need for compassionate responses to sensitive medical questions. Developer Center. We also love having a bit of fun on the side, with events such as happy hours, charity projects and recreational sports. To find out more, read our Privacy Policy and Cookie Policy. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Find Out How & Apply . It's why we've led the industry in virtual, flexible agent services for more than 20 years. All rights reserved. Earning potential. At Liveops, we believe in improving people's lives no matter where, when, or how they work. To accept cookies continue browsing as normal. Okta Browser Plugin protects your passwords and securely logs you into all your business and personal apps. We endeavor to do the right thing, every time. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Liveops mobilizes reliable, brand-certified agents. Want to become a Liveops agent? Please enable it to improve your browsing experience. LiveOps Inc. No matter the location, or time of day, an empathetic agent is available when you and your customers need it most. Login to track your existing support requests. Find Out How & Apply . When call volumes are low, you pay less. Please update your browser to the latest version on or before July 31, 2020. - Liveops The modern contact center.
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