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I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Tickets can be purchased via our website here, or over the phone on 1300 722 515. What if I need accessible seating? Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. How do I update my credit or debit card details once they have been saved? Restricted view refers to seats that have restricted viewing of the stage or event. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. When can I request a refund if I have purchased Refundable tickets? No, Ticketek Gift Vouchers are not reloadable. Select your desired area, then select the $0 member ticket. <> What is my online AFL Membership account? n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. If there is no connectivity at the venue, can Passbook tickets still be accessed? We sell tickets on a "next best available" seating system. How will I know when my content is personalised? Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. The original expiry date still applies to any balance remaining on your voucher. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? What happens if my tickets do not arrive in time? Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Once tickets are added to Passbook, simply open the Apple Passbook app. What will happen if the barcode is sent to a non-smartphone? Venue/City Box Office - collect tickets when you arrive in New Zealand. 2 0 obj Can event notifications and location services be turned off from the Ticketek app? Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. If this does not answer your queries, our friendly team will be happy to assist. These tickets are released when not required by the promoter and generally given to us to sell to the public. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. You will get an error message if you enter the Voucher ID incorrectly. Will AFL Membership dining have a priority system in place to access tickets? However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. How do I purchase a Ticketek Gift Voucher? ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Please see our tutorials on how to reserve seats in the AFL Reserve here. Tickets will not be issued to persons other than the credit/debit card holder. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . More information relating to mobile ticketing will be communicated in the lead up to the season. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Tickets will be available to purchase, once onsale, through Ticketek. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Find out more about. Yes, you are able to use multiple Ticketek Gift Vouchers. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? The email may have been filtered by a spam filter. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Where can I find my AFL Membership number? We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. How do I access Accessible seating tickets? By clicking this link, a web page will be displayed containing your ticket. They will be assigned the seats nearest the original purchaser. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Please ask your friend to check their junk mail. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Sign In Join today Please note: AFL House is currently closed to the public. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. 4. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. My Ticketek Ticket Delivery. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. To do this, please check the 'keep me signed in' box when you log in. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Can I delete the details of my saved credit or debit card? When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Where can I get more information about privacy for Friend Spotter? How can I receive my Ticketek Gift Voucher? When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 AFL Membership will provide match-specific information about the ticket redemption process prior to each game. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Full Ticketek Refundable terms and conditions of sale can be viewed here. The obstruction varies in different venues. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Why does Ticketek want to access my Facebook details? The website only allows one invitee from a group to purchase at a time. Can I still access the full site on my phone if I need to?