5.Select 'Item dispute', click Continue and follow the on . In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. When listing seated tickets, all tickets in the same listing must be consecutive seats. 2.4 Listing. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. Yes, add me. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 4.3 Sellers Shall Not Include Promotional Material with Tickets. 2.9 Seller's Confirmation Obligation. Knotfest Japan Tickets. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. 6.7 Third Party Information. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Hombres G Tickets. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Copyright (c) 2006-2023, viagogo AG. Harry Styles Concert Tickets. administrator or law firm. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. Tomorrowland 2023 Tickets. I haven't received an email confirming my order. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. 2.14 Substituted Seat Locations. Due to extreme weather conditions, our phone lines are currently closed. . 3. Arctic Monkeys Tickets. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. That's not something you're likely to shake off. But gave me only option was to relist on their site or go to resceduled date. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. It's unlikely you'll get the delivery costs or booking fees back, though. Ticket-holders to postponed events will be able . Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. I bought tickets for Rammstein before the pandemic and they would not refund me. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. At no time do We provide the Buyer's payment information to the Seller. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. My partner has a job where he is required to go away at the last minute. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. This is so frustrating its been 2 years !!! Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. The refund will be received from the Event Organizer within 30 days. Elton John Concert Tickets; Andr Rieu . Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. 4 replies 17.4K views. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. Hombres G Concert Tickets. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. The good date is 9/11/21, but the relisted my tickets for 9/21/21. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. 2.2 Registration. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. May 3, 2021 / 1:22 PM / AP. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. Moreover, this appears to have been Viagogos policy for an extended period. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. 6.9 Change or Suspension of Site. All sales and bids are final. 5.4 Making Adjustments. Taylor Swift Tickets. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. No refund, no answered or returned email for days. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. Actions does not process claims and we cannot advise you on the Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. says firm changed policy to deny refunds if tickets can be used in 2021. Otherwise, avoid!!! This left many customers, like Faye Hearn, concerned they'd be left out of pocket. In the case of refunds, we appreciate our customers patience while we process their request.. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. Faye has now been refunded by her bank after making a chargeback claim. In the event of a postponement, refunds are not granted. This is the easiest way to get your money back. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Read more ts would be ready 48 . Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. 6.11 Permitted use. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . Apparently not. Mar 1, 2018. Note that Your payment may be withheld if you violate this clause. The 1975 Tour 2023. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. To sell tickets, a Seller lists the tickets in the Site database. 4.1 Double Posting and Removal of Tickets. . 7.3 Additional Policies. 3. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Top Class I would love to join this lawsuit as I am in the same boat! This field is for validation purposes and should be left unchanged. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Can I buy tickets that are personalised with someone else's name on them? Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . We often link to other websites, but we can't be responsible for their content. and that I would only receive a refund if the concert was cancelled etc. But to her frustration, Viagogo claimed the refund could take several months. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. But Which? Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. contends that Viagogos action is in direct violation of the companys stated policy. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. 7.1 Ownership of Intellectual Property. Sellers should use our automated online confirmation process. 1. Viagogo will keep saying they already paid you but they will never show you the proof of payment. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Rob Davies. 6.1 No Warranty. Suggested Article: Verizon Wireless SMS Refund Settlement Details. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. Shows from the North American leg were also postponed until 2022 for the same reason. Rufus Du Sol Tickets. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. 'Such tickets will become void and the ticket holder refused entry to the theatre. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. Which? 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. BTW the tickets were available also the same day of the concert. Leave us a message by clicking the Contact Us button. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. The tickets were bought by me as a present for my mother and parents-in-law. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. After realising the scam and contacting them, they made it very clear that they will not refund or . Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Top Class Actions is a legal news source You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Since June, we've found listings for events at all of these venues on Viagogo. Ive been told a refund is coming in 10 days 4 times now. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. 6.8 All Sales are Final. By clicking a link you are consenting to this. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. How do I unsubscribe from your newsletter? Please add me to the list. Nelnet Servicing Data Leak Your Personal Information At Risk! It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. . All forms of redress are non-transferable and non-refundable. No further contact on future rescheduled date since October 2020. 6.2 Waiver of Consequential Damages; Liability Limit. This does not prevent us from varying these terms without reference to them. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. We look forward to hearing from you. 2.7 Payment Authorisation. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. You will receive an email notification from Viagogo explaining the same. . Invalid tickets are defined as anything where buyers are refused entry. To register, You must provide your real name, address, phone number, and email address. Viagogo will never pay you after you sold your tickets and you can never get back your money. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. ! This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Andr Rieu Tickets.