WORST RETURN POLICY EVER!!! Once again once you open the fragrance or perfume it is considered altered. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. It's not big deal to keep recipes. NEVER WILL ENTER THE STORE AGAIN. Who do I contact about this issue.? I had a really bad experience today in Ross on Limestone, Pflugerville ! I found the sizes i needed in a different pattern unfortunately. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . Your refund will be processed via your original payment method. Your Estimated Total rental rate is calculated based on the information provided at time of reservation. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. I have been waiting 10 minutes and she just walked in. Direct carrier billing (prepaid / pay-as-you-go) 1-30 . He doesn't like the smell so we asked if he could get a refund. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. It's new like it's in the store. We will review your message and reach out to you. My experience at Ross' in Catonsville, MD was terrible. Ross usually takes returns that have no defects and puts them back on the floor. I'm very unhappy with the return/refund policy. Choose Vendor credit. All returns are subject to system verification. I bought some items from Ross maybe 30 days or so ago and a few of the things I bought didn't fit me so I went to return them to the store. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. I am a working professional and this is not the first time I was treated with disrespect at this Ross'. Some retailers just "let them walk out". Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit. I've visited the Ross store on Haskell at Lemmon Ave. in Dallas, TX. Return requests can be submitted at any Ross store Ross accepts software returns only if you don't open the packaging or the software is faulty You can't get a gift card refund unless you live in California and the gift card balance is under $10. Letter. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment. They had the same shoes for $50, I paid $34 because the tag said ladies shoes. I don't care about the $1.11 necessarily, however if it was much more than that I probably would. I had the receipt as well but the store manager said that I cannot return them as they are worn. Now I have to toss this crappy product Ross carried! does Ross not give change back on vouchers? It was credited back to my card. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. Could not return summer items given as gift. Needless to say I threw it away and wasted my money! You can request the information this database has on you just like you would your credit report. Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! Merchandise can only be returned to Ross Stores with a Fine Jewelry Department. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. Ill keep this list updated in case new items are added to their exceptions list. A debit card refund will usually take 3 to 10 days to process. How long does it take for the money to be put back on the card after a refund has been made at Ross? The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! I am a Ross Associate. I'm so hurt and sad by this! I would never go to ross and I do not recommend it for many different reasons. This not common practice in all orher department stores. I will not buy from Ross any more. I bought a pair of shoes for my son. I'm the shopper who hates to try clothes on in a store. You should have no problem if the rreturned item is still new. Can I return items at the Ross store without the receipt? A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. Ross Return Policy For Jewelry, Swimwear, and Lingerie. She answered, "yes", I have the receipt and tags are on the dress. I have spent a lot of money in Ross and in different states. Really, Like I Didn't Need An I.D. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. I took the items to the Farmington store and they returned them no questions asked. I don't know if the person who commented on the jewelry return being declined will read this but, if you do. Ross gives you until January 31st to return all items purchased between December 1st 31st. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? Web: city car driving simulator 4. ross return policy clearance items. I didn't even want a refund. Visit the nearest store. store without the unnecessary long wait time and have a store that cares about customer service! Ross gives you 30 days from the date of purchase to return items. I'm done with Ross. The customers can request a return within 30 days. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'returnsandrefund_com-large-leaderboard-2','ezslot_9',105,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-large-leaderboard-2-0'); Ross keeps the safety of their customers and associates the main priority in these difficult times. They refused to return my item due to the descriptions on receipt and tag not matching. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. Below are the steps you can perform to enter a debit card return. 1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. Yes, you can. Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. So I took the gown and and what happens, it was STUCK TO THE SHOE. The reason for this is because sometimes on some products the product description is not always accurate on the product. Your return policy is the worst. She then tells me to try to sell them on let go. It says nothing seven days. They are a costume and wig. Bag was extremely heavy. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. Went to return a pair of shoes without a receipt. You can ask for an exchange only if the software turns out to be defective. Ok Ross, WOW! I love to shop for my pets and home goods in this store but that maybe the last time I go to this store. amount of $29.00, to be paid with check. If I can't make it back within 30 days, they've give me store credit. They are not wanting to see a boycott on their stores. I purchased a purse on 5/15/16 and took it home. It's not like I'm returning upscale clothing in the first place. Assocyou suck. I went back to ross with my receipt they told me I couldn't return it because they have been used. I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. 9. I am never shopping there again; so why a store credit??????!! If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. She is in another state which is harder for also. Coverage provided by 3rd party carriers may be acceptable if the policy has been prepaid for a minimum of 30 days from the date of the rental and will provide collision and comprehensive insurance benefits to cover . Suck that I am I week over my stupid 30 days policy! It's called being lazy and entitled. I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. Hope this helped. If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues. Some managers at ross need to be a little more empathetic. When your return is processed, you will get your refund in the original mode of payment. I tired on the costume and it didn't fit. Manager said the employee at check out shouldve told me. This is silly. Most of the time, that should be enough to get you a full refund to your original form of payment. Debit or credit card. Refunds will not be given on software that has been opened. She then put ALL of the merchandise in ONE big bag!! Tjmax will give you cash back even if you buy your items with a debit card, but Ross does not. They told me that I had to wait 48 hours, so that no identification would be asked? I had my receipt also! I said what about me? By the way, my credit is excellent and I have plenty of funds in the bank. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. Bought it one day before, the lady said since I didn't have the tags she couldn't return them. I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. Then they they tell me that they can't give me the full price of $21.99 that I paid because the shoes were now marked down. Fax: winchester disk was introduced in. Returns at Ross are super easy if you stick to their company policies. 541-301-8460 ross return policy debit card Licensed and Insured ross return policy debit card Serving Medford, Jacksonville and beyond! I told the cashier it better not be damaged BC IT IS A GOWN! I returned 10/11 items only a day after purchase & paid $22.02 cash & $74.87 was store credit. . The Credit/Debit Card Policy encompasses people, processes, and systems and as such applies to: -All computing and network resources with regard to credit card processing. If the original card is not present and is not available by scanning the receipt, your refund is processed onto a Walmart shopping card or gift card. I called the Ross I had bought the purse from. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. Ross also offers an extended return period to their customers during the Christmas holidays. 14. I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. Ross doesn't offer rentals. So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. - aren't your clerks supposed to ask. You can bring it back, youll just have to settle for store credit or an even exchange. They were much less than the ones I were exchanging which the Associate said it was okay. Whether you make payment with the credit card in person at a retail store, online, via phone or through the mail from a catalog, proof of your purchase is simple to locate. Regardless of how inexpensive the items may be. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. Please keep this in mind next time your purchase with your debit or credit card. I just went through that today with shoes I bought in the A.M and returned in the evening. If you want to rent something find a different store to shop at. I was never told I could not return an item that had been marked down. Did anyone notice Ross's prices were getting hire than Macy's clearance items now? Return Credits. If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. 4. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. You do not even have your receipt and they are already screaming "Next!" People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! I don't routinely return items either. Plus, it's an item that would be put back on the shelf and resold. Returned it in bag with all tags and the receipt same day . Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. (35.93 • .09000= 3.23) She had only deducted $24.99 and charged tax like a regular transaction. Refund Policy The system will attempt to authorize credit cards against the total of the purchase to ensure that the card has adequate funds to cover the amount of the purchase. If you abuse the system or make too many return without a receipt, your return WILL be declined. Cashier needs to learn more about return policy of Ross. Require. Issuing Refunds to Credit and Debit Cards When goods or services are purchased from Stanford using a credit or debit card, and a refund is necessary, the refund should be credited to the original card used for that purchase, if possible. I have been shopping at Ross for decades and consider it my favorite store. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. Bs all they have to do is put another tag on it!! I would All returns are subject to system verification. but many times I see people want to return wore, dirty clothes and said it was never used. If the tags are missing and no receipt, NO REFUND. Tickets may also be required in select categories. The merchant then will issue a refund to the card used in the transaction, if your request is not denied. They were gorgeous and if they looked good "ON" me, I would have kept them. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. So bad quality!!!!! The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. I was told by wiman in returns that once you remove the tags they cannot take back. Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!!