After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. i have tried to call several times but have been on hold >3 hours on 2 occasions. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Even though I didn't get a reprint it was still great. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. 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Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. "These consumers made a deal with StubHub," he said. Last Updated on September 16, 2021 by Dave Clark. Thanks. Include the reason for the refund and any supporting documentation. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. StubHub Refund Ticket by Phone. Stub Hub stole from me. 4.6.2020. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. Want to pick up my tickets from a UPS store. You can request a refund from StubHub by email. We wasted our night , took off of work and lost our ticket money. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. What does "100% guaranteed" mean these days? I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. asks for a code, which i put in, says incorrect code(which came from them). Call +1 (866) 788-2482 with all the details about the purchase. The festival would issue them a new wristband and cancel the "lost" one. I would like a refund!!! "We were only allowed 120 percent credit toward future concerts, not refunds.". I would like my money back due to a postpond concert hours before the concert. I too spent money on cancelled events. From that StubHub wallet page you can request a refund instead of keeping the credit. Did you find it helpful? Concert is tonight and just received tickets in a completely different section then what i paid for. You can send a private message to us here @TeamStubHub. That is a great question. The company even repeated that promise of full refunds in an email sent to Cormier in early March. You will enter your community username and new password and done! "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Combined with viagogo, we now span 90+ countries around the world. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. I agree. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. If you sell on Stubhub they will waive the sellers fee. If you call Stubhub they insult you and treat you like crap. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Also, awfully bold of them to assume I would want to purchase through them again. I called them within minutes to change the seats and they basically said I'm stuck with those seats. Part of my frustration is money lost but it's also abt the integrity of the company. I purchased a Citi field parking pass for Mets opening day. Decide on a ticket price and how you will be repaid. Called stubhub, no help! I should be given a refund! This is so wrong in so many ways yet I don't have a leg to stand on. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? Paid over $550 for two Hangout festival tickets. Thank you f***ers! Never use stubhub again. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . However, StubHub offers a refund. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell But opting out of some of these cookies may have an effect on your browsing experience. I notified a chat type person immediately to tell her I made a mistake. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Did StubHub's changed ticket refund policy violate Massachusetts law? Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. All rights reserved. i have attached the information from the venue. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? i am not interested in a credit that expires so therefore am requesting my full refund. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. Get the latest news on COVID-19 delivered to you. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! We greatly appreciate our communitys patience and understanding during this extraordinary time.. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. I purchased tickets to the Olympic gymnastics trials in January 2020. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. Needless to say, I received a full refund. My husband and I had tickets for Food city 500 on Sunday April 5,2020. The game has been changed to Sunday 27th August and we are simply no longer in the UK. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. This will now be our default option in Canada and in the US. Just bought tickets. Receive a coupon for 120 percent of your original purchase*. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. If you want your refunds, go through your credit card companies or banks. Horrible company. Stubhub does not accept returns and does not have a return policy. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. I purchased a Citi field parking pass for Mets opening day. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. No where does it state that you needed to be a student at the school to use these. "Pretty unfair, almost unethical on their part," Brown said. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. Purchased 2 tickets to a college basketball game. It is not specified anywhere in the mobile site and hidden in the desktop version! StubHub is taking a lot heat over the policy. Should have checked this site first. They could not refund me nor give me the seats I wanted. When I received the tickets it is stamped on them in large lettersStudent ID required! They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! Customer service will only take calls for ppl with event in the next 24 hours. Is there any way to find out if its still being processed at all? The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. StubHub will offer refunds for canceled events but not postponed events. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I'm upset at this it's fraud, Just want your attention. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards.